1. Introduction
Welcome to The Sole Yatra. These Terms & Conditions govern your use of our website www.thesoleyatra.com and purchases made through our official partner platforms, including Amazon, Flipkart, Myntra, Ajio, and Nykaa Fashion.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
We may update these Terms periodically. Changes take effect immediately upon posting. Continued use constitutes acceptance of the revised Terms.
2. Eligibility
By using this website or placing an order, you confirm that:
You are legally capable of entering into a binding agreement
All information provided is accurate and complete
We reserve the right to refuse service, restrict access, or cancel orders at our discretion.
3. Product Information
All products are handcrafted; variations in texture, stitching, grain, or finish are natural and not defects
Colors may vary due to screen settings, lighting, or material differences; exact matching is not guaranteed
Leather and natural materials may develop patina over time
We strive for accuracy in product descriptions; however, we reserve the right to correct errors before order fulfillment
4. Pricing & Payments
All prices are listed in INR; applicable taxes are added at checkout
Accepted payment methods include cards, UPI, net banking, digital wallets, and Cash on Delivery (where available)
Orders are confirmed only after successful payment or COD confirmation
Prices may change without notice
In case of pricing errors, we will notify you before processing the order
Transactions are processed through secure payment gateways; we do not store payment credentials
We reserve the right to cancel orders in cases of suspected fraud, pricing discrepancies, or product unavailability.
5. Shipping & Delivery
We ship across India and to select international destinations
Domestic delivery typically takes 5–8 business days from dispatch
Custom or made-to-order timelines are communicated separately
Tracking details are shared once dispatched
Delivery timelines are estimates. We are not liable for delays caused by logistics partners, weather conditions, public holidays, customs clearance, or other external factors.
International orders may incur duties and taxes, which are the customer’s responsibility
If an order arrives damaged or incomplete:
Report within 24 hours with supporting photographs
Retain original packaging for verification
Claims beyond this timeframe may not be accepted.
6. Returns & Exchanges
Exchanges are allowed only for:
Manufacturing defects reported within 48 hours of delivery
Size-related concerns (subject to availability)
Not eligible:
Used or altered products
Damage due to improper care
Normal wear and tear
Handcrafted variations
Sale items, custom products, and international orders (unless defective)
All requests must be initiated via email
Returned items must be unused and in original packaging
Refunds are not offered except where a defect cannot be resolved through exchange.
7. Custom & Made-to-Order Items
Cannot be cancelled, returned, or exchanged once production begins
All confirmed specifications are final
Timelines are indicative and may vary
If we are unable to fulfill a custom order, a full refund will be issued.
8. Product Care & Usage Disclaimer
Proper care is required to maintain product quality
Damage from water, chemicals, improper cleaning, poor storage, or misuse is not covered
Natural wear (sole usage, marks, color changes) is expected and not considered a defect
9. Third-Party Platforms
Our products are sold only through:
Official website
Authorized platforms: Amazon, Flipkart, Myntra, Ajio, Nykaa Fashion
We are not responsible for purchases made through unauthorized sellers or third-party platform policies.
10. Intellectual Property
All brand assets — including name, logo, designs, images, and content — are the exclusive property of The Sole Yatra.
Unauthorized use, reproduction, or distribution may result in legal action.
11. Limitation of Liability
To the fullest extent permitted by law, The Sole Yatra shall not be liable for:
Indirect or incidental damages
Business losses
Delays
Third-party service failures
Total liability, if any, shall be limited to the amount paid for the specific order.
12. Indemnification
You agree to indemnify and hold harmless The Sole Yatra against any claims, losses, or liabilities arising from:
Misuse of services
Breach of these Terms
Violation of applicable laws
13. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including:
Natural disasters
Pandemics
Government actions
Supply chain disruptions
14. Warranty Disclaimer
All products are provided on an “as is” basis. We disclaim all implied warranties to the extent permitted by law.
15. User Conduct
Users must not:
Engage in unlawful activities
Attempt unauthorized access
Disrupt website operations
Introduce harmful code
Violation may result in termination of access.
16. Termination
We reserve the right to suspend or terminate access without prior notice in case of:
Violations
Suspected fraud
Legal requirements
17. Severability
If any provision is found invalid, the remaining provisions shall continue in full effect.
18. Entire Agreement
These Terms constitute the complete agreement between you and The Sole Yatra.
19. Waiver
Failure to enforce any provision shall not be considered a waiver of rights.
20. Privacy
Use of our platform is also governed by our Privacy Policy.
21. Governing Law
These Terms are governed by the laws of India. Jurisdiction lies with the courts of Chennai, Tamil Nadu.
22. Contact Us
Email: soleyatra@gmail.com
Phone: +91 90252 32818
We aim to respond within 1–2 business days.