The Sole Yatra
At The Sole Yatra, your privacy is extremely important to us. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data when you visit www.thesoleyatra.com.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. We may update this policy periodically to reflect business, legal, or technological changes. We encourage you to review it from time to time.
1. Information We Collect
We collect both personal and non-personal information when you interact with our website.
A. Personal Information (Provided by You)
When you create an account, place an order, or contact us, we may collect:
First and last name
Contact number
Email address
Billing and shipping address
PIN / Postal code
B. Technical & Usage Information (Automatically Collected)
When you browse our website, we may automatically collect:
Device type and browser details
IP address
Pages visited
Time spent on pages
Links clicked
Products added to cart or wishlist
C. Cookies
We use cookies (small text files stored on your device) to:
Personalize your browsing experience
Remember preferences
Improve website performance
You may disable cookies through your browser settings. However, doing so may affect certain website functionalities.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
Processing and delivering your orders
Communicating regarding purchases or inquiries
Improving website functionality and customer experience
Sending promotional or marketing communications (you may opt out anytime)
Preventing fraud and ensuring platform security
Complying with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal data to third parties.
We may share information only with:
Service providers (payment gateways, courier partners, IT vendors)
Business partners or vendors under confidentiality agreements
Government or regulatory authorities when legally required
All third parties are obligated to handle your data securely and responsibly.
4. Your Privacy Rights
Subject to applicable laws, you may have the right to:
Access – Request a copy of the personal data we hold
Rectification – Correct inaccurate or incomplete information
Erasure – Request deletion of your data under certain conditions
Restrict Processing – Limit how we use your data
Data Portability – Obtain your data in a transferable format
Object – Opt out of marketing or specific data uses
To exercise your rights, contact us at:
📧 support@thesoleyatra.com
For security reasons, we may verify your identity before processing requests.
5. Data Retention
We retain personal information only as long as necessary to:
Fulfill the purpose for which it was collected
Comply with legal, tax, or regulatory requirements
Resolve disputes and enforce agreements
Once no longer required, data is securely deleted or anonymized.
6. Children’s Privacy
The Sole Yatra does not knowingly collect personal data from children under the age of 16. If such information is discovered, we will take immediate steps to delete it.
7. Security Measures
We implement appropriate technical, administrative, and physical safeguards to protect your data. While we strive to use commercially acceptable security measures, no online system can guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites or applications. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal information.
9. Marketing Communications
You may unsubscribe from promotional emails at any time by:
Clicking the “Unsubscribe” link in our emails
Contacting us at 📧 support@thesoleyatra.com
10. Policy Updates
We may revise this Privacy Policy from time to time. Updated versions will be published on our website with the “Last Updated” date clearly mentioned. Significant changes will be communicated appropriately.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
📧 support@thesoleyatra.com
📍 Chennai, Tamil Nadu, India