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Exchange, Return & Cancellation Policy

The Sole Yatra

At The Sole Yatra, every pair is handcrafted and passes through multiple quality checks before it leaves our studio. We stand behind our work. If something isn’t right, we’re here to help — within the terms outlined below.

Please read this policy carefully before placing your order.

1. Eligibility for Exchange

We offer exchanges under the following conditions:

  • Request must be raised within 24 hours of delivery

  • Product must be unused, unworn, and in original condition

  • All packaging, tags, and labels must be intact

  • Request must include clear photographs or an unboxing video (where applicable)

Note:

  • Exchanges are permitted only for size issues

  • Exchanges for a different style, color, or product are not allowed

2. Not Eligible for Exchange or Return

The following are not covered under our policy:

  • Products that are worn, used, washed, or altered

  • Missing original packaging or tags

  • Minor variations in color, texture, grain, or surface finish (natural in handcrafted leather)

  • Small surface marks or scratches inherent to leather

  • Requests based on personal preference (design, color, material dislike)

  • Products purchased during sale, promotional, or discounted events

  • Damage due to improper use, negligence, or failure to follow care instructions

  • Normal wear and tear from regular use

  • Custom or made-to-order products (non-returnable and non-exchangeable)

3. Damaged, Defective, or Incorrect Product

If your order arrives damaged, defective, or incorrect:

  • Email support@thesoleyatra.com within 24 hours of delivery

  • Include:

    • Order ID

    • Description of the issue

    • Clear photos or unboxing video

  • Retain all original packaging until the issue is resolved

Once verified, a replacement will be arranged at no additional cost.
The Sole Yatra reserves the right to inspect and determine the validity of the claim.

4. Exchange Process

To request an exchange:

  • Email: support@thesoleyatra.com or soleyatra@gmail.com

  • Call/WhatsApp: +91 90252 32818

  • Share:

    • Order ID

    • Contact number

    • Reason for exchange

After approval:

  • Ship the product using a reliable courier (e.g., FedEx, Aramex, DTDC, Professional Courier, Speed Post)

  • Mention name, order ID, and contact number on the parcel

  • Share the tracking ID after dispatch

Processing:

  • Inspection: 2–3 working days after receipt

  • If approved, exchange will be shipped at no additional cost

Important:

  • Reverse pickup is not available

  • Return shipping cost must be borne by the customer

  • Shipping of the exchanged product back to you will be covered by us

Returns Address:

The Sole Yatra
No. 28/32, South Kasar Garden Street
Aminjikarai, Chennai – 600029
Chennai, Tamil Nadu, India

5. Return Policy

  • Returns are not accepted once products are sold

  • Exceptions apply only for confirmed defects or incorrect delivery

Note:

  • All sales are final

  • No cash refunds

  • If replacement is not possible, a store credit will be issued

  • Store credit is valid for 30 days from issuance

6. Cancellation Policy

Domestic Orders:

  • Cancellation allowed within 24 hours of placing the order

  • Email: support@thesoleyatra.com

  • 2.5% payment gateway fee will be deducted for prepaid orders

  • Refund processed within 5–7 working days

International Orders:

  • Cancellation allowed within 24 hours

  • 3.5% payment gateway fee deducted

  • Refund timelines depend on your bank/payment provider

Note:

  • Orders cannot be cancelled once dispatched

7. International Orders

  • Standard exchanges are not available

  • If approved, customer must bear both-way international shipping costs

Other conditions:

  • Same eligibility rules as domestic orders apply

  • Damaged/incorrect product claims follow the same process

  • Custom duties, taxes, and clearance charges are the customer’s responsibility

8. Shipping Address Corrections

If you have entered an incorrect shipping address:

Note:

  • Changes can only be made before dispatch

  • Once shipped, address modifications are not possible

  • The Sole Yatra is not responsible for deliveries to incorrect addresses provided by the customer

9. Handcrafted Product Disclaimer

Each pair is individually handcrafted.

  • Variations in leather grain, texture, stitching, and color tone are natural

  • These variations are part of the product’s uniqueness and not defects

Color Disclaimer:

  • Colors may slightly vary due to lighting or screen settings

  • Such variations are not valid reasons for exchange or return

10. Contact

We aim to respond within 1–2 business days.