At The Sole Yatra, your trust matters to us. We are committed to protecting and respecting your privacy while you shop with us at www.thesoleyatra.com. This Privacy Policy explains how we collect, use, share, and safeguard your personal information.

By accessing or using our website, you agree to the practices described here. Please review this policy periodically as it may be updated from time to time to reflect business, legal, or technological changes.

Information We Collect

We may collect personal and non-personal information when you interact with our website, create an account, place an order, or contact us.

1. Personal Information (provided by you)

• Name (first and last)
  
  
• Contact number
  
  
• Email address
  
  
• Billing & shipping address
  
  
• Pin code / postal code
  
  

2. Technical & Log Information (automatically collected)

• Device type and browser used
  
  
• IP address
  
  
• Pages visited on our website
  
  
• Time spent on pages and links clicked
  
  
• Products added to cart or wishlist
  
  

3. Cookies

Like most websites, we use cookies (small text files stored on your device) to personalize your browsing experience, remember your preferences, and improve website performance.

• You can choose to accept or decline cookies in your browser settings.
  
  
• If you disable cookies, certain features of our website may not function properly.
  
  

How We Use Your Information

We process your information strictly for legitimate business purposes, such as:

• To fulfill and deliver your orders.
  
  
• To communicate with you regarding purchases, inquiries, or updates.
  
  
• To improve our website, services, and customer experience.
  
  
• To send marketing and promotional communications (you may opt out anytime).
  
  
• To comply with legal obligations, prevent fraud, and ensure customer safety.
  
  

Sharing of Information

We may share your information only with:

• Service providers (such as payment gateways, courier partners, and IT vendors) who enable us to serve you better.
  
  
• Business partners or third-party vendors bound by confidentiality agreements, solely for fulfilling transactions.
  
  
• Regulatory authorities or law enforcement, if required by law or to protect rights, safety, or property.
  
  

We do not sell or rent your personal data to third parties for profit.

Your Privacy Rights

Depending on applicable laws, you may have the following rights:

• Right of Access – Request details of the personal data we hold about you.
  
  
• Right to Rectification – Correct inaccurate or incomplete information.
  
  
• Right to Erasure (“Right to be Forgotten”) – Request deletion of your data in certain circumstances.
  
  
• Right to Restrict Processing – Limit how we use your information.
  
  
• Right to Data Portability – Request a copy of your data in a portable format.
  
  
• Right to Object – Opt out of direct marketing or specific data processing.
  
  

To exercise any of these rights, please contact us at 📧 sneha@thesoleyatra.com. For security, we may verify your identity before acting on your request.

Data Retention

We retain your information only for as long as necessary to:

• Fulfill the purpose for which it was collected.
  
  
• Meet legal, tax, or regulatory requirements.
  
  
• Resolve disputes or enforce agreements.
  
  

When data is no longer required, we securely delete or anonymize it.

Children’s Privacy

The Sole Yatra does not knowingly collect personal information from children under 16. If we become aware that such data has been provided, we will delete it promptly.

Security Measures

We use appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed 100% secure.

Third-Party Links

Our website may contain links to third-party sites or applications. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing your information.

Marketing Communications

You can unsubscribe from promotional emails anytime by clicking “Unsubscribe” in the email footer or contacting us at 📧 support@thesoleyatra.com.

Policy Updates

We may revise this Privacy Policy from time to time. Updated versions will always be posted on our website, with the “Last Updated” date at the top. If significant changes are made, we will notify you appropriately.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to reach us at:

📧  sneha@thesoleyatra.com
📍 Chennai, Tamilnadu, India

⚠️ Important Security Note: The Sole Yatra will never ask for sensitive details such as banking PINs, UPI passwords, card numbers, CVVs, or OTPs via email, SMS, or phone calls. Please do not share such information with anyone claiming to represent us.